• Regional Operations Risk Manager

    Company/Location (search) ES-Barcelona
    Posted Date 3 weeks ago(11/22/2018 2:44 AM)
    Job ID
    # Positions
    Position Category for Posting
    Project/Program/Product Management--Non-tech
    Company/Location (search) : Country (Full Name)
  • Job Description

    Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Support (SPS) team is looking for talented global risk management leaders to support our rapidly growing and evolving business. Amazon's SPS Risk & Control team has launched several key programs and is looking to hire an experienced, passionate, dynamic, analytical and innovative Risk Manager to support a number of initiatives on the Risk & Control team. We are looking for someone who is self-directed, entrepreneurial by design, relentless at getting things done and capable of managing complex relationships with Senior Leader stakeholders and third-party vendors.

    You will be responsible for the regional management of risk-mitigation and compliance strategies including fraud-prevention strategies, leading fraud investigations, conducting onsite audits, validating contract adherence and ensuring a controlled and risk-free platform for our Sellers, Customers and brand owners worldwide.

    This is a global role that will include interaction with and require a strong ability to communicate effectively with various business teams. Travel may be required. The right candidate loves solving complex problems, is passionate about stopping bad actors and protecting customers. You should also have strong analytical skills and a proven track record of being able to successfully identify a solution, prepare a plan and execute it with strong results.

    Key Responsibilities Include:
    · Develop and Implement targeted risk-mitigation strategies within specific region relatable to multiple business functions (I.e. Seller, Vendor & Brand)
    · Oversee and expand monthly performance audit programs
    · Participate and assist with third-party and in-house onsite audits
    · Complete quarterly operational deep-dive adherence reviews
    · Complete quarterly contractual adherence reviews
    · Handle fraud escalations and subsequent investigation strategies
    · Develop metrics / goals and report out weekly / monthly progress
    · Gather both technical and non-technical requirements, communicate program / project plans and report out status updates to leadership and relevant stakeholders
    · Take leading role in drafting and presenting deep-dive documents, including responses to senior executives.
    · Analyze existing policy and process gaps and develop solutions to close them.

    Basic Qualifications

    · Minimum of three (3) years of experience in program or operations management in a similar environment.
    · Proven experience in executing risk-mitigation solutions in a fast-paced, high growth, operational business environment.
    · Experience managing, negotiating and communicating effectively with internal/external business partners.
    · Highly organized, ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines.
    · Exceptional written and verbal communication skills - able to write, clearly and succinctly.
    · Ability to manage and deliver multiple projects and at times, through conflicting priorities.
    · Must be structured and outcome oriented and possess the ability to deliver results.
    · High level of integrity and discretion to handle confidential information.
    · Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases.
    · Exception computer skills including Excel, Word

    Preferred Qualifications

    · Bachelor’s degree
    · Experience working in risk, fraud or compliance departments
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