• UX Researcher II

    Company/Location (search) ES-Madrid
    Posted Date 1 month ago(11/16/2018 7:20 AM)
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  • Job Description

    Amazon Business is looking for a UX Researcher to help reinvent how employees buy for work.

    Businesses buy more than $1 trillion of everything from paper clips to DNA sequencers in the US alone. Launched in 2015, Amazon Business aims to do for offices, factories, hospitals, schools, and public agencies what Amazon.com did for everyday consumers—make buying easier, faster, and more efficient.

    As a UX Researcher based in Madrid, Spain, you’ll join a fun, growing global team of user experience experts taking a fresh-eyed look at the complex world of business purchasing and trying to make it easier and more intuitive for everyone from receptionists to CEOs.

    We’re looking for an enthusiastic researcher to explore the world of business customers and generate insights that connect product experiences to business customers. Your focus will cover all aspects of UX research, from learning more about our customers to uncover problems that need to be solved to validating the impact of our designs. You will work with other UX researchers to build the skills of the entire UX team to create a research-driven organization.

    If you love getting to the “a-ha” moment, when the solution to a customer problem reveals itself in the data—then let’s talk.

    What you’ll do
    · Plan and execute research a wide variety of research activities with customers with a focus on quantitative studies.
    · Generate insights from business analytics and customer feedback.
    · Generate ideas on new or more efficient ways to answer questions that we have about customers.
    · Collaborate with designers and product managers to solve problems with data.
    · Oversee research projects conducted by outside vendors.
    · Build resources and train UX designers to enable them to execute their own research projects.
    · Be the go-to person in our Madrid office for helping UX designers understand the customer.
    · Work across all of Amazon to drive better research practices and bring attention to business customers.

    Basic Qualifications

    · Broad knowledge of research methodologies and the proven ability to execute the right methodology to get the needed result
    · Ability to use research to influence strategic direction—and the portfolio to prove it
    · Experience with continuous delivery and an understanding of how to impact design and product decisions in a fast-moving and fast-changing development environment
    · A deep understanding of UX research, agile UX, and user-centered design

    Preferred Qualifications

    · Fluent in Spanish, German, or French
    · Experience in B2B or B2C e-commerce or financial services
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