• Trainer (m/f)

    Company/Location (search) ES-Illescas
    Posted Date 1 month ago(11/15/2018 5:21 AM)
    Job ID
    # Positions
    Position Category for Posting
    Fulfillment & Operations Management
    Company/Location (search) : Country (Full Name)
  • Job Description

    About Amazon:
    At Amazon we believe that every day is still day one.
    A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.
    Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. Our Fulfilment Centres are at the heart of Amazon’s world-class and rapidly growing Operations network. They’re where we manage our customers’ orders using industry-leading workflows. This is how we delight our customers!
    With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.
    About the role:
    If you love a challenge, have experience in fast paced operational environments, and have a passion for learning, we want you on our team.
    As a member of the Learning team in one of our Fulfillment Centers, your role will be to plan, organize and deliver the learning needs of all Amazonians in the building.
    In this dynamic and challenging role, you will be very close to the action and spending time on the warehouse floor with the Associates. Amazon has seen rapid growth over the last few years and we plan to keep on growing. This means a lot of new Amazonians to train and coach. A lot of people to help stay curious and keep learning.
    You will be essential to the growth and success of Amazon and our team members.
    Your Responsibilities:
    ● Act as a supervisor for Instructors and Peer Trainers with new hires
    ● Deliver Instructor training, observation and coaching to the EU standard
    ● Ensure training records are kept up to date through the console
    ● Ensure EU training materials are kept and delivered against EU standard and provide a positive learning experience
    ● Use and analyze data on a daily basis to improve NH learning experience
    ● Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
    ● All tests/ audits are completed and responses are tracked
    ● Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
    ● Work with operations on a skill matrix to highlight gaps for critical role training
    ● Support operations with the delivery of critical role training
    ● Improve processes from gathering feedback and analyzing data
    ● Support the recruitment of Instructors and Peer Trainers
    ● Attend meetings when required and provide information required
    ● Work in partnership with the agency managers to improve new hire performance
    ● Support EU level projects with feedback and improvements
    ● Ensure that you deliver the European standard training content.

    Basic Qualifications

    To be considered for this role, you must have:
    ● Excellent verbal and written communicators - in the native language
    ● Intermediate English (fluent English is a requirement in the UK)
    ● Able to work independently and autonomously
    ● Interpersonal Skills and Composure (networking skills)
    ● Well-honed communications skills, including presentation skills
    ● Well-developed observational and analytical skills
    ● Able to deliver feedback, coaching and deliver training
    ● Effective time management and team work
    ● Experience using all MS packages, such as Word, Excel, and Power Point
    ● Problem Solving
    ● Needs to speak and write the local language “correctly” as a requirement.
    ● Sense of confidentiality
    ● Instructor experience (internal candidates)
    ● Process knowledge (internal candidates)

    Preferred Qualifications

    Additional Proffered Knowledge, Skills, and Abilities
    ü Self-motivated
    ü Manage multiple competing priorities
    ü Demonstrates a methodical approach in tasks
    ü A basic understanding of project management
    ü Shows a drive for improvement of learning and design processes
    ü Analytical skills
    ü Trainer or Learning Assistant experience

    Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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