• Sr Program Manager, Operational Excellence - Last Mile Logistics, Spain

    Company/Location (search) ES-Madrid
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    # Positions
    Position Category for Posting
    Fulfillment & Operations Management
  • Job Description

    The Amazon Logistics Spain team is seeking an experienced, hands on and customer obsessed Sr Process Manager to join the Amazon Customer Excellence System (ACES) Team. The Process Manager will drive process standardization and process improvement across our Last Mile delivery network. As a member of the Amazon Logistics Spain operations team, you will contribute to the optimization of the European Last Mile delivery and sortation network, enabling operations processes to meet safety, customer experience, quality and cost goals. You will collaborate on and then execute the roadmap of standard EU process and Standard Work upgrades, supporting implementation of change at delivery station level. In partnership with EU Process Owners and EU ACES, you will develop mechanisms to surface known best practices. You will own standardization and continuous improvement of processes and management routines within the country, enabling overall EU process alignment.

    This position requires deep customer focus, strong self-motivation and exceptional project management skills. It will involve regular communication with project sponsors and requires you to be detail-oriented and comfortable partnering with cross-functional business and technical teams. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong intuition.

    Reporting to the Senior Change manager, this role will be based in Madrid, Spain and involves frequent domestic travel.

    Core Responsibilities:
    · Contribute to network standardization via best practice sharing with EU counterparts, positively contributing to a culture of standardization (processes and management routines)
    · Own deployment of EU Process Standard and EU Standard Work (management routines) upgrades within the country to all delivery stations
    · Contribute to Audit initiatives and support results-driven Action Planning
    · Own deployment of Continuous Improvement of network standards, in collaboration with EU Process Owners, EU ACES and local Process Managers
    · Support development and continuous Piloting of Process Improvements and ongoing Benchmarking Initiatives
    · Own communication of Adoption Metrics and upgrade planning

    Basic Qualifications

    • Bachelor's degree in Operations, Engineering or Logistics (operational Black Belts welcome)
    • Previous experience in a similar process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment
    • In depth experience of Distribution and Fulfillment processes
    • Excellent Project Management skills
    • Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross functional organization
    • High level of written, verbal and interpersonal skills
    • Expertise in Lean Management, Six Sigma and other OE tools
    • Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Excel, MS Access
    • Ability to modify dashboard/queries and write sql queries on an adhoc basis

    Preferred Qualifications

    • MBA, MSc or MEng (Logistics, Supply Chain, Engineering, Mathematics or equivalent)
    • Certified OE Black Belt or Green Belt

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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