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Engagement Manager (m/f) Brand Registry & Protection

Engagement Manager (m/f) Brand Registry & Protection

Job ID 
575947
# Positions 
1
Company/Location (search) 
DE-BY-Munich
Posted Date 
9/7/2017
Position Category for Posting 
Sales, Advertising, & Account Management
Recruiting Team 
..

Job Description

Amazon is inventing on behalf of rights owners and is focused on building the largest and most extensive brand protection program in the world. As intellectual property owners have different needs compared to sellers, we are inventing ways to detect product authenticity, product integrity, as well as copyright, trademark, and other product quality issues. As part of this team, you will be responsible for building relationships with rights owners and brand managers to assist them in onboarding the information needed to protect their brand on Amazon sites around the world. You will also have the opportunity to contribute to the development of policies, processes and tools to address product integrity challenges in collaboration with teams across Amazon. This is a great opportunity to get in on the ground floor and help shape the future!

The ideal candidate will have experience building relationships with internal and external teams, and the ability to deliver results. The person must be flexible and action-oriented, and they must be capable of dealing with ambiguity, have strong analytical skills, and be comfortable in a fast-paced, dynamic environment. Our culture is that of a start-up, obsesses over customers and loves using data to guide decisions and prioritization. This role is based in Munich.

Core Responsibilities:
  • Develop strong relationships with brand owners.
  • Create and execute system onboarding plans.
  • Provide onboarding support for the most complex engagements
  • Accelerate customer adoption of new program features.
  • Manage numerous accounts concurrently & strategically.
  • Create & articulate compelling value propositions around brand services.
  • Work with internal and external teams to deliver results.
  • Contribute to meeting team recruitment targets.
  • Provide post launch support
  • Ensure customer satisfaction.




Basic Qualifications

  • multiple years of successful account management experience in relevant industries
  • Experience in complex program onboarding
  • Experienced in communication and presentation skills and the ability to express thoughts logically and succinctly
  • Fluent in English as well as one of the following (French, German, Spanish, Italian)
  • Bachelor’s degree

Preferred Qualifications

  • multiple years of account management/onboarding experience
  • Experience with EDI integrations
  • Product or program management experience
  • MBA

Is this the kind of environment in which you thrive? If so, start looking forward to the excellent opportunities we have to offer your professional development, as well as our attractive compensation package that will make you a part of our company’s success. By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.