Amazon.com has built a reputation for excellence with most recent examples being named #5 most admired company in the US, #2 most innovative, and # 1 in Customer Service. Amazon’s technology business is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team, you will be at the forefront of this transformational technology with interactions with leading companies in this space and engineers within Amazon developing the capability. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.
Are you someone that thrives in a dynamic, fast-paced environment? Are you strong technically and want to mentor others? Do you like to dive deep into problems and are willing to train others on how to do it as well? Are you excited about learning a new feature or product and being the one to help define the training for the team? Are you someone that can drive improvements across a global organization to ensure customers receive world class support? If so, you may be what we’re looking for! AWS Support - Technical Lead is a technical coach and mentor within the AWS Support organization. Responsibilities include, but are not limited to the following: