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Cloud Support Engineer (Storage & Content Delivery) AWS

Cloud Support Engineer (Storage & Content Delivery) AWS

Job ID 
572713
# Positions 
1
Company/Location (search) 
IE-DUBLIN-Dublin
Posted Date 
10/2/2017
Position Category for Posting 
Operations, IT, & Support Engineering
Recruiting Team 
..

Job Description

Storage, Content delivery networks, transcoding, streaming, messaging. These are the kinds of services we work with daily in Premium Support. We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures.
Members of the AWS Support team, are at the forefront of Cloud technologies, interacting with the full breadth of AWS services. They are surrounded by people that are wickedly smart, fanatical about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides technical support to a wide range of customers as they build mission-critical applications on top of AWS services. The team is globally distributed, working under a follow-the-sun model and is growing rapidly.


Amazon was recently voted #5 most admired company in the US, #1 most innovative, and #1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.


Are you ready to make a difference and help our customers to make the most of AWS mobile services? If you have a passion for Mobile Applications and the cloud, read on:
Every day will bring new and exciting challenges on the job while you:
· Learn and use groundbreaking technologies
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Interact with leading technologists around the world
  • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
  • Leverage your experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events

Basic Qualifications

· Strong Linux or Windows system administrator skills
· Experience operating and troubleshooting email services and SMTP
· Knowledge of client/server and distributed systems architectures
  • Knowledge of large-scale storage architectures and backup/DR strategies
  • Experience with scripting
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skills
  • Strong analysis and troubleshooting skills and experience
  • Self-starter who is excited about learning new technologies on a daily basis

Preferred Qualifications

· Experience working with REST API based services
· Understanding of Content Delivery Networks
· Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming)
· Experience with search engines (solr / lucene)
· Prior working experience with AWS
· Experience with Cloud architecture patterns and distributed computing concepts
· Messaging and Queueing experience
· Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
· Exposure to security concepts / best practices
· Expertise with iperf, MTR, traceroute, dig
· Experience troubleshooting filesystem, block and object storage
· Detailed knowledge of storage protocols: iSCSI, NFS, CIFS, SMB