Program Manager, RP Seller Management (EU)

LU-Luxembourg
3 months ago
Job ID
563752
# Positions
1
Position Category for Posting
Project/Program/Product Management--Non-tech

Job Description

At Amazon, our goal is to be earth’s most customer-centric company. To achieve that, we need exceptionally talented, bright, dynamic and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a Program Manager to join the Restricted Products Seller Management team based in Luxembourg.

You will support management of the Restricted Products seller enforcement and appeal programs for Germany, France, and the UK. In addition to managing communications, enforcement actions, reporting, and quality assurance, you will work to promote transparency and understanding of Restricted Products policies, including assessing seller plans of action in response to enforcement actions. You will be responsible for minimizing the number of sellers on the Amazon website who actively and consistently attempt to list restricted products. You may directly manage 1-3 Associate Program Managers.

You also be will be responsible for managing policies and projects, improving processes, gathering requirements from business and legal stakeholders, and coordinating operational workflow for the program. You will help design the program roadmap for future global rollout and serve as a primary program escalation and contact point for seller enforcement and education initiatives related to prohibited products in Europe.

This role requires strong attention to detail, solid work ethic and drive, high judgment, the ability to work independently and with primary stakeholders to solve complex medium and large scale issues, the skill to manage both with and without authority, the ability to recommend solutions to various problems, and excellent communication skills.

Basic Qualifications

  • Fluent in English and either German or French, both written and oral
  • Bachelor’s degree or equivalent
  • Ability to manage multiple projects at once and work under time pressure.
  • Self-motivated with ability to work independently and autonomously.
  • Demonstrated collaborative skills and ability to work well within a team.
  • Excellent organizational skills with critical attention to detail, deadlines and reporting.
  • Demonstrated skill and passion for problem solving and operational excellence.
  • Comfortable working with and presenting to business leadership on escalations and problem solving.
  • · Ability to demonstrate sound judgment even in ambiguous situations.
  • · Excellent oral and written communication skills.
  • Common sense, great judgment, and a good sense of humor.

Preferred Qualifications

  • Experience with relationship or account management.
  • Experience with content management.
  • Ability to understand, troubleshoot, and describe complex technical processes and issues to non-technical colleagues.
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