GHRS, Product Support Analyst

7 days ago
Job ID
# Positions
Position Category for Posting
Human Resources

Job Description

Amazon is looking for a smart, driven, problem solver leader to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.

Support responsibilities:
  • Become a subject matter expert on multiple HR solutions utilized by Amazon including digital document management, time and attendance, PeopleSoft, Salesforce, and other systems
  • Solve complex customer issues and drive operational excellence in everything we do. This includes creating processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects
  • Respond to system inquiries and troubleshoot complex system issues, provide ongoing technical and user support, lead root cause analysis
  • Build strong relationships through deep problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress. This include partnering with large stakeholder groups
  • Track system issues and trends and enhancement requests for review and resolution by technical teams
Project responsibilities:
  • Lead UAT for new tools and system enhancements initiatives including planning, facilitation and execution of testing, and training tasks
  • Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
  • Coach/mentor analysts and BAs on testing process
Amazon is an Equal Opportunity Employer

Basic Qualifications

  • Candidate should have college degree or similar qualification
  • 2 – 8 years of relevant experience
  • Knowledge of HR systems

Preferred Qualifications

  • Systems support and testing experience
  • Strong technical aptitude and analytical skills, comfortable working with and analyzing large set of data
  • Experience identifying and resolving issues independently, would describe self as a “troubleshooter”
  • Bias for action, solid sense of accountability and sound personal judgment
  • Self-directed and capable of working effectively in a dynamic environment
  • Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
  • Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
  • Knowledge of Salesforce, PeopleSoft, Kronos or other HR system experience
  • Excellent written and verbal communications skills
Amazon is an Equal Opportunity Employer

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