GHRS, Product Support Analyst

CZ-Prague
7 days ago
Job ID
525402
# Positions
1
Position Category for Posting
Human Resources

Job Description

Amazon is looking for a smart, driven, problem solver leader to provide support for the evolving HR tools and systems. This role includes both project and support responsibilities.

Support responsibilities:
  • Become a subject matter expert on multiple HR solutions utilized by Amazon including digital document management, time and attendance, PeopleSoft, Salesforce, and other systems
  • Solve complex customer issues and drive operational excellence in everything we do. This includes creating processes and procedures, then automating them to improve efficiency in our day-to-day tasks and projects
  • Respond to system inquiries and troubleshoot complex system issues, provide ongoing technical and user support, lead root cause analysis
  • Build strong relationships through deep problem understanding, ensuring timely resolution or escalation, and communicating promptly on progress. This include partnering with large stakeholder groups
  • Track system issues and trends and enhancement requests for review and resolution by technical teams
Project responsibilities:
  • Lead UAT for new tools and system enhancements initiatives including planning, facilitation and execution of testing, and training tasks
  • Aid in the creation and maintenance of standard operating procedures, workflow diagrams, and training materials.
  • Coach/mentor analysts and BAs on testing process
Amazon is an Equal Opportunity Employer

Basic Qualifications

  • Candidate should have college degree or similar qualification
  • 2 – 8 years of relevant experience
  • Knowledge of HR systems

Preferred Qualifications

  • Systems support and testing experience
  • Strong technical aptitude and analytical skills, comfortable working with and analyzing large set of data
  • Experience identifying and resolving issues independently, would describe self as a “troubleshooter”
  • Bias for action, solid sense of accountability and sound personal judgment
  • Self-directed and capable of working effectively in a dynamic environment
  • Customer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customers
  • Consistent delivery on commitments - great organizational skills with exceptional follow through and attention to detail
  • Knowledge of Salesforce, PeopleSoft, Kronos or other HR system experience
  • Excellent written and verbal communications skills
Amazon is an Equal Opportunity Employer

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed